911 Notice for Internet Phone Service

Effective September 23, 2026

Important: 911 on internet phone service is not the same as 911 on a traditional landline. Please read this notice, share it with everyone who uses your phones, and keep a label on or near each phone reminding users of these limits.

1. How 911 works on MORnet phone service

When you dial 911, the call is routed to the emergency call center for the address registered to that line, and in most areas the call center sees your phone number and registered address. That is why the registered address must always be correct.

2. When 911 may not work

911 service may be unavailable or limited:

During a power failure. Phones and network equipment need electricity. Keep them on a battery backup (UPS) if you want them to work in a power outage, and keep a charged mobile phone available.
During an internet outage, or if your connection is suspended or cancelled.
If a phone is moved to a different address and you have not updated its registered address. The call may go to the wrong emergency center, and responders may be sent to the wrong place.
If equipment fails or is misconfigured, or while the network is under maintenance or congested.
Emergency center equipment may not receive your number or address in some areas; be ready to state your location and call-back number.

3. What you must do

Give us the exact address, including suite or floor, where each phone is used, and tell us before you move a phone to another address.
Tell everyone who might use your phones about these limits.
Keep another way to call 911, such as a mobile phone, especially during storms.
If you use an alarm system, medical alert device, or elevator phone on the line, test it and confirm it works; many do not work reliably over internet phone service.

4. Multi-line phone systems

MORnet business phone systems let anyone dial 911 directly, without a prefix such as 9, and send a location detailed enough for responders to find the caller, such as the building, floor, and suite, as federal law requires (Kari's Law and RAY BAUM'S Act). That location is only as good as the information you give us: tell us every building, floor, and suite where phones are used, and tell us before phones are added or moved, so each one carries the right location. If any phone on your system ever requires a prefix to reach 911, call us right away and we will correct it.

5. Liability

MORnet, its suppliers, and the carriers that route 911 calls are not liable for any failure of or delay in 911 service caused by the conditions described in this notice or by any cause outside MORnet's reasonable control, except as provided by law. See section 11 of the Service Agreement.

6. Acknowledgment

Your voice Service Order includes a confirmation that you have received and understand this notice. Activating or using MORnet voice service also confirms that you have read it and will share it with everyone who uses your phones.

Questions or address changes: call (863) 678-9910 or email [email protected].