Effective September 5, 2026.
1. Program description
MORnet Outage Text Alerts is a customer service notification program operated by MORnet Communications, LLC ("MORnet," "we," "us," "our"), 728 N Scenic Highway, Lake Wales, FL 33853. When our network monitoring detects a service interruption affecting the tower or area that serves your location, the program sends an automated text message to the mobile number you enrolled. Messages under this program are limited to:
- Notice that we have detected a service interruption affecting your area and are working on it
- Notice that service in your area has been restored
- Advance notice of planned maintenance that will briefly affect your connection
These are one-way automated service alerts. This program does not send marketing or promotional messages, and it is not a two-way support channel; replies other than the keywords below are not monitored.
2. How to opt in
You may enroll a mobile number by completing the sign-up form at mornet.zone/text-alerts, entering your mobile number and checking the consent box, or by giving express consent to a MORnet representative in person, in writing, or by telephone after these disclosures have been provided to you.
The consent checkbox on the sign-up form is unchecked by default and must be checked affirmatively. Consent is not a condition of purchase and is not required in order to receive internet service from MORnet. You may only enroll a mobile number that belongs to you or that you are authorized to enroll, and you must be at least 18 years of age or have the permission of the account holder.
After you opt in you will receive a confirmation message:
3. How to opt out
You may cancel at any time. Reply STOP to any message you receive under this program. You may also reply END, QUIT, CANCEL, or UNSUBSCRIBE. After you send one of these keywords we will send a single confirmation message and then no further messages will be sent to that number under this program.
You may also opt out using the opt-out form, by calling (863) 678-9910, or by emailing [email protected]. To re-subscribe, reply START to a previous alert or sign up again on this website.
Opting out of text alerts does not affect your internet service, your bill, or any other way MORnet may contact you. Notices required by law or by your service agreement will still be delivered by mail, telephone, or email.
4. How to get help
Reply HELP to any message, email [email protected], or call (863) 678-9910.
5. Message frequency
Message frequency varies and depends on network conditions in your area. In most months you will receive between zero and four messages. During a major weather event or an extended outage you may receive more, as we send an alert when the interruption is detected and another when it is restored.
6. Message and data rates
Message and data rates may apply. MORnet does not charge for this program, but your mobile carrier's standard messaging and data rates apply to every message you receive from us or send to us. Contact your carrier for details about your plan.
7. Originating number
Alerts are sent from a MORnet Communications business telephone number registered for this program. The number is identified in your opt-in confirmation message. If you receive a message from someone claiming to be MORnet and you are unsure whether it is genuine, do not reply; call (863) 678-9910 and ask.
8. Supported carriers and delivery
This program is supported by the major U.S. wireless carriers, including AT&T, Verizon Wireless, T-Mobile, US Cellular, and their affiliates and resellers. Carriers are not liable for delayed or undelivered messages. Message delivery is subject to effective transmission by your wireless carrier and is not guaranteed.
Text alerts are not a substitute for reporting a problem. If your service is down and you have not received an alert, call (863) 678-9910 or sign in at my.mornet.zone. In an emergency call 911.
9. Privacy
Your mobile number and consent record are used only to operate this program and to demonstrate, if required, that you consented to receive these messages. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors for support services, such as the messaging carrier that transmits the alerts, is permitted only to deliver the messages you opted in to. All other categories of use and sharing exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. See our full Privacy Policy.
10. Changes to these terms
We may update these terms from time to time. The effective date above reflects the current version. Material changes will be posted on this page, and continued enrollment after a change constitutes acceptance of the updated terms.
11. Contact
MORnet Communications, LLC728 N Scenic Highway, Lake Wales, FL 33853
Phone: (863) 678-9910
Email: [email protected]